Shipping Policy for Masha Clothing
This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website.
1. Shipping Options and Costs
- We offer various shipping options to meet your needs. The available shipping methods and associated costs will be displayed at checkout.
- Shipping costs may vary depending on the shipping method selected, the destination, and the order total.
- We may offer free shipping on orders that meet certain criteria, such as a minimum purchase amount. Details of any free shipping promotions will be provided on our website.
2. Order Processing Time
- Orders are typically processed within 4-5 business days of order placement.
- Please note that processing times may vary depending on product availability and order volume.
- You will receive a notification email with tracking information once your order has been shipped.
- Business days exclude weekends and holidays.
3. Estimated Delivery Time
- Delivery times vary depending on the shipping method selected and the destination.
- Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary.
- Masha Clothing is not responsible for delays caused by shipping carriers or events outside of our reasonable control, such as natural disasters or customs delays.
4. Shipping Destinations
- We currently ship to Pakistan. Please check our website for the most up-to-date information on shipping destinations.
- For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.
5. Order Tracking
- You will receive a shipping confirmation email with a tracking number once your order has been shipped.
- You can track your order using the provided tracking number on the carrier’s website.
6. Shipping Restrictions
- Some products may be subject to shipping restrictions due to size, weight, or destination. Any such restrictions will be noted on the product page.
- We do not ship to P.O. boxes.
7. Lost or Damaged Packages
- Masha Clothing is not liable for any lost or damaged packages.
- In the event that your package is lost or damaged, please contact the shipping carrier to file a claim.
- If you have any issues, please contact our customer service and we will try our best to assist you.
Refund Policy for Masha Clothing
We currently do not offer return and refund policy.
Exchange Policy for Masha Clothing
This Exchange Policy outlines the terms and conditions for exchanging products purchased from our website.
1. Eligibility for Exchange
- Products may be exchanged within 14 days of the original purchase date.
- To be eligible for an exchange, products must be in their original condition, unworn, unwashed, and with all tags attached.
- The following items are not eligible for exchange: Sale items
2. Exchange Process
- To initiate an exchange, please contact our customer service team at customercare@mashaclothing.com to request an exchange.
- You will be responsible for the cost of shipping the item back to us unless any wrong article is sent from our end.
- Once we receive the returned item and verify that it meets the eligibility criteria, we will process your exchange.
- Exchanges are subject to product availability. If the requested exchange item is not available, we will offer a suitable alternative.
- If the new item is of a higher value, you will be responsible for paying the difference. If the new item is of a lower value, you need to cover the remaining cost by either purchasing another article or keep the difference on hold with us for your next buy.
3. Condition of Returned Items
- Returned items must be in their original condition, unworn, unwashed, and with all tags attached.
- We reserve the right to refuse an exchange if the returned items do not meet these conditions.
- Items that show signs of wear, damage, or alteration will not be exchanged.
4. Shipping Costs for Exchanges
- You are responsible for the shipping costs associated with returning the item to us for exchange.
- Masha Clothing will cover the shipping costs of sending the replacement item to you if the fault due to which the exchange has occurred is from our end.
5. Final Sale Items
- Items marked as “Sale” are not eligible for exchange.
6. International Exchanges
- For international exchanges, please contact our customer service team for specific instructions.
- Customers are responsible for any additional shipping costs, customs duties, taxes, or import fees that may apply to international exchanges.
7. Modifications to this Policy
- Masha Clothing reserves the right to modify this Exchange Policy at any time. Any changes will be effective immediately upon posting on our website.